Questions, answered.
Accounts, tools and nino.
Accounts
Do I need an account?
Not for the free tools: use them and download your results without signing in. A free account adds a dashboard where your calculations and documents are kept. The 3D Container Load Planner needs an account.
Is the account really free?
Yes. Signing up costs nothing and there is no trial that runs out. You only pay if you choose the 3D Container Load Planner.
Where do I find my saved work?
On your dashboard, under Your work. Anything you save from a tool shows up there.
Tools
Which tools are free?
CBM Calculator, Import Duty Calculator, Landed Cost Calculator, HS Code Finder, AI Document Checker, Template Gallery, Container Tracking. All seven are free to use and download from.
What does the 3D Container Load Planner cost?
At launch prices, GST included: ₹699 for a single load plan, ₹6,999 a month for up to 20 load plans, or ₹69,999 a year for up to 240 load plans, pooled across the year. Regular prices are ₹799, ₹7,999 and ₹79,999.
How accurate is the AI Document Checker?
It is a review aid for catching missing fields and inconsistencies. It should not replace required statutory or professional verification.
nino
What is nino?
An assistant for import-export questions. Ask in your own words: it can explain a term, estimate duty, suggest an HS code, or draft a commercial invoice or packing list.
Do I need to sign in to use nino?
Yes. Every account gets free nino queries each day, reset at midnight IST. If you need more, buy 10 nino coins for ₹49: one coin is one query, and coins never expire.
Can I rely on nino’s answers?
Use them as a well-informed starting point. For duty rates, rules and filings, confirm with the official source or your customs broker before you act.
General
Do I need any experience in import-export?
No. Most people who use Navaro hold an IEC and have never shipped once. Every term, document and step is explained the first time it appears.
What does it cost, and can I get a refund?
Prices are on the Pricing page and shown again before you pay. Refund terms are displayed clearly at checkout.
Who's behind the trade content?
The guidance is built with the founding team's direct freight-forwarding, customs and logistics experience.